FREQUENTLY ASKED QUESTIONS

The Raw color line is acrylic-free and resists dry out in your caps and bottles. This is especially beneficial for working longer sessions!

We have 6 black formulas, made with different pigment loads that are ideal for specific applications.

1. Lining and Shading Black: light and versatile. This is our lightest, least-pigmented black.

2. Pitch Black: all purpose black that wipes away clean and works great for lining.

3. Vantage Black: 20% darker than Pitch Black with a thicker viscosity. Very dark and fluid with quick injection. Vantage is an everyday solid black. When lining, we recommend using small needle groupings paired with good hand speed. Like using graywash? Try using this black, it breaks down nicely.

4. Midnight: All purpose, cool black with a thicker viscosity.

5. Raven Black: Very dark black for large solid saturation. Heals rich black.

6. Black Mamba - Our darkest black with a hint of a blue undertone. It's a very rich, ultra dark and rich black. This is our heaviest, high-pigmented black.

We have several sets, here's a quick rundown of what we offer:

Basic 12-color set, 30 Color Set, Flesh Tones, Rose Set, Muted Set, Graywash, Whitewash, the Grays, and a Traditional Set.

Store your pigments in a cool, dry place out of the sun, preferably at constant room temperate. You'll notice that our bottles won't dry out in the bottom of your bottles, this is because they are water based and don't contain acrylic.

Our caps help prevent explosions while traveling and flying, but we suggest bagging them separately when flying to avoid any potential leaks.

We love seeing and sharing your work done with our pigments. Tag us on social media @RawPigments or use the hashtag #RawPigments.

Find us on our social media channels such as Instagram, Facebook, LinkedIn and Twitter!

Our Pigments were developed for and intended for use by professional tattoo artists working in a tattoo shop or studio at a certified business location. We do not send our pigments to residential addresses unless previously arranged with us. You won't find our pigments on Amazon or eBay because we vet each artist who orders our ink. We work with suppliers who share this mentality and abide by similar guidelines.

We offer Standard and Express Shipping domestic and international based on size and weight of the package.

UPS, USPS, DHL and FedEx (by request)

When your order is shipped, we will send you an email containing a tracking number. If you didn't receive an email after you placed your order, send us an email info@rawpigments.co. Once your order is placed, you will be able to see it in your Order History from your account page.

Domestic orders typically arrive within 3-5 business days. There may be the occasional delay on international orders due to Customs Clearance processes which are out of our control. Our carrier options are USPS, UPS and DHL. Send us an email if you have questions about delivery or locating your package. Some of the carriers are hard to contact when a package is en route, but we may be able to intercept or develop additional information by request.

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery. Please be aware that we don't have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country. Since these fees are not computed nor applied to orders by Raw, please contact your local customs office to find out more information if you are unsure of the charges. If additional measures need to be taken, let us know and we'll work it out with you.

We accept Credit Card Payments and Paypal. If you would like to arrange payment via another method, we are happy to try and assist your request. We do not accept COD payments. Please reach out to us directly at info@rawpigments.co to request payment options.

If you need to make any changes to your order, please contact us at info@rawpigments.co as soon as possible after placing your order. We will not be able to make any changes once the order has been fulfilled but will do our best to accommodate you.

We can update your name, business, address or order any time before it's fulfilled, so the faster you contact us, the more likely we can make it happen!

We offer 14-day return policy on all purchases. Inspect your package upon arrival to confirm it was packed and shipped as expected. If you notice any leaks or damage, take a picture and send it to us. We will replace the damaged inks at no charge.

If you are exchanging: you only need to return the product/s you wish to exchange. If refunding a full set, every bottle must be returned. We cannot issue refunds for a partial return of a set.

We work hard to ensure all items sold are of the highest quality. However, if you have a concern with a faulty or damaged item, please email us at info@rawpigments.co

To request or initiate a return, contact us directly at info@rawpigments.co  Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs. Once the items have been received, we will send your new pigments or you will receive your refund (item price excluding original shipping cost). RAW Pigments cannot be held liable for the loss of inks being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.

We ensure that every bottle of ink you open will be the same color today as the color 10 years from now. It can be frustrating to use colors that vary slightly! We make several adjustments to each batch to ensure a match.